Returns & Exchanges

1

Due to California state law, there are NO RETURNS.
2

We accept exchanges ONLY. A 25% restocking fee will be applied and minus the initial shipping cost.
3

For an exchange to be accepted, purchased hair must be in its original packaging & untampered.
4

Once the exchange is approved, a store credit will be added to the stylist’s profile account.

Orders & Shipments

1

Orders are processed Monday - Friday. ALL orders received over the weekend will be processed the following business day.
2

Please make sure to give yourself ample time to receive your hair before your scheduled client appointment.
3

All shipments are sent with a Signature Required request (no exceptions). This service prevents the chance of theft.
4

If you should miss your scheduled delivery date please head over to the USPS tracking page to reschedule your delivery. We can not reschedule for you.
5

In the rare case, if your shipment is delayed or lost we ask that you contact your local USPS location or head over to the USPS website to complete a Missing Mail Search Request or to file a Missing Package Claim. All packages are insured up to $100 via Priority USPS Mail.

Everything Hand Tied is NOT responsible if the stylist does not order their client’s hair on time for a scheduled appointment nor for any delay or lost shipment by USPS. Please click the button below to view more information on the USPS website.

View USPS Missing Mail Web Page

Cutting of Wefts

1

We do not recommend cutting the wefts as this will result in shedding. We advise stylists to fold the wefts to fit instead of cutting. If you choose to cut a weft, do so at your own risk.

Everything Hand Tied is NOT responsible for any damage that may result from cutting hair weft extensions. 

Products to Avoid

Do not use any products with the following ingredients:

1

Quaternium 80,95,16: Encourages a fast-acting blow-dry and will cause hair breakage.
2

Dimethicone only if followed by Dimethiconol. Do not use if only Dimethicone.
3

Silicone-based products that are not water-soluble will adhere to the hair.
4

Protein dominate based products - Hair becomes brittle and will break.
5

Olaplex - it’s a bond-building product, protein-based.

Everything Hand Tied is NOT responsible if these products are used on hair extension wefts or if a client was not fully educated by their stylist.